# Refunds

> This article outlines the procedures for processing refunds for your customers based on the original payment method. Cash Orders For any order that was paid for in cash, the shop is responsible for h…

- Page: https://cloud.orderlemon.com/knowledge_base/view/68-refunds
- Part of: [Knowledge base](https://cloud.orderlemon.com/knowledge_base/llms.txt) on OrderLemon Cloud — https://cloud.orderlemon.com/llms.txt
- Updated: 2026-10-26T11:01:20Z

This article outlines the procedures for processing refunds for your customers based on the original payment method.

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##### **Cash Orders**

For any order that was paid for in cash, the shop is responsible for handling the refund directly with the customer.

##### **Online Orders**

For orders paid online, the shop is generally expected to manage the refund process with the client.

##### **Exceptions**

In certain circumstances, a refund may be processed by orderlemon. This typically occurs when a refund is necessary due to a system fault, such as when an item was sold that was no longer in stock. To request a refund, please [contact support](https://wa.me/3197058016904/).