# Client journey

> This article explains all the configurable options for your customers' ordering experience. You can access these settings by navigating to Menu > Shop Settings > Client Journey. General Options Allow…

- Page: https://cloud.orderlemon.com/knowledge_base/view/34-client-journey
- Part of: [Knowledge base](https://cloud.orderlemon.com/knowledge_base/llms.txt) on OrderLemon Cloud — https://cloud.orderlemon.com/llms.txt
- Updated: 2026-10-26T14:02:43Z

This article explains all the configurable options for your customers' ordering experience. You can access these settings by navigating to **Menu > Shop Settings > Client Journey**.

##### **General Options**

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- **Allowed Payment Options:** Select which payment methods your clients can use to complete their orders.

![pasted_image_file6a0ecf31ab671-image_bFxtr.png](https://cloud.orderlemon.com/files/timeline_files/pasted_image_file6a0ecf31ab671-image_bFxtr.png)

You can also set the minimum and maximum amount allowed for a certain method.

For example, if you want to accept cash, but only for orders under €100, you enter 100 in the max field.

If you want to accept iDeal only for orders over €10, enter 10 in the minimum field.

*Some methods will have an imposed minimum or maximum amount that you cannot go outside that boundary, e.g., the imposed max for cash is €1000 -> You can set it anywhere under 1000 but not above. (Setting it above will revert it to the maximum allowed).
- **Order Comments:** Enable this option to allow customers to leave a note or comment with their order. These notes will be visible in the order details.

![pasted_image_file68c29b63e11f6-image_OGKzP.png](https://cloud.orderlemon.com/files/timeline_files/pasted_image_file68c29b63e11f6-image_OGKzP.png)

##### **Pickup and Delivery**

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- **Pickup and Same Day Pickup:**

  - **Pickup:** Toggle this option to allow customers to pick up their orders at your location.
  - **Same Day Pickup:** Enable this to allow customers to place orders for pickup on the same day.
- **Delivery and Same Day Delivery:**

  - **Delivery:** Toggle this option to offer delivery to your customers.
  - **Same Day Delivery:** Enable this to allow customers to place orders for delivery on the same day.

![pasted_image_file68c29bbf2930a-image_uNNBj.png](https://cloud.orderlemon.com/files/timeline_files/pasted_image_file68c29bbf2930a-image_uNNBj.png)
- **Email for Delivery:** If enabled, customers must provide an email address to complete an order that includes delivery.

![pasted_image_file68c29bd52debd-image_mVhcu.png](https://cloud.orderlemon.com/files/timeline_files/pasted_image_file68c29bd52debd-image_mVhcu.png)

##### **Delivery Logistics and Fees**

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- **Cities for Delivery:** If delivery is enabled, you must provide a list of cities where you offer delivery services. If you ship packages and do not require a city list, please contact our support team for assistance.

![pasted_image_file68c29d6843e01-image_xzacP.png](https://cloud.orderlemon.com/files/timeline_files/pasted_image_file68c29d6843e01-image_xzacP.png)
- **Delivery Fees:** Configure the fees for delivery here.

  - **Base Fee:** The standard delivery charge.
  - **Lowered Delivery Fee:** Set a reduced delivery fee that applies when the order total is above a specified amount.
  - **Free Delivery:** Set a minimum order amount to qualify for free delivery.
- **Minimum Order Amount:** Define the minimum total amount required for an order to be eligible for delivery.

![pasted_image_file68c29d9965261-image_ZZaKI.png](https://cloud.orderlemon.com/files/timeline_files/pasted_image_file68c29d9965261-image_ZZaKI.png)